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Please leave us your feedback and the experience you had with D Co.! Feel free to email us with any questions or concerns. For custom orders (logos, shirts, illustrations, painting, etc.), we do not offer refunds, as our artist must be paid for their time and hard work. We will in any case compensate the customer to their satisfaction, at the owners discretion. You may also be eligible for a replacement item/service of equal or lesser price. Please let us know how we can help!